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They have a life long customer in me! Flower bulbs are one easy and inexpensive way to accomplish the garden of your dreams. I got instead some self-absolving, pat, and entirely disingenuous excuse that there were both shipping and communications problems. I bought bulbs for my daughter-in-law and some seeds for my own garden. Thank you for your review of Eden Brothers! We truly hope to still see you many years from now. An appropriate response would be "we'll make more efforts to identify or remove highly invasive seeds. Please let us know if we can be of any further assistance. We are sincerely sorry to hear that your ranunculus and dahlias did not grow as expected! June 1st I called to cancel and they said it already shipped. Get 10% off Storewide at EDEN Brothers w/ Discount Code: SPRG10. We are always happy to work with our customers with any issues! It has been several days and neither review shows up on their website, nor have I been contacted via email about the reviews. That's fine for a 5.5" bulb, but not for a 2.5" bulb. Eden Brothers Gallery. Thank you so much for taking time to leave us a review! 3 OF THE 10 WERE Bad and they won't make good on them. I started almost all my seeds in containers and I would say that there was over 90% germination. I cleared about an acre of grass (roundup, plus where possible burning the grass, or light tilling, or simply raking elsewhere). I will keep and cherish this masterpiece for years. We did agree that your results were either likely due to a faulty tuber or something that had been accidentally mislabeled and we offered the choice of a replacement or a store credit. We are sorry to hear that you were not happy with your purchase. -Eden Brothers Team. When I went to plant them, (after properly storing them in a cool dark cellar) 3 of the bulbs were bad. They did not offer to do a partial reshipment either. Never again. I was giddy when I planted them, excited that all hope was NOT lost, and now weeks later they are all growing wonderfully. Professional gardener here- client ordered 100 copper image tulip bulbs. We try to keep our shipping costs as low as possible, and we run free shipping promotions through our special offers regularly. Hello, Eden Brothers Promo Codes can help you save $18.85 on average. It is difficult for us to understand your reaction to this situation. The customer service was super helpful. We apologize for the issues with the order that you had in the spring! We are so happy that you love your seeds! We are active members of the National Capital Dahlia Association as well as the ADS. Not the ground, as we have no confidence that these may not carry a disease - based on the vendor's lack of giving a damn about any customer communications.We can't imagine any time in the future when we would use this vendor again. We encourage customers to reach out to us right away via phone (828-633-6338, Monday through Friday, 9 A.M. - 5 P.M. Eastern) or email ([emailprotected]) so we can review the purchase and the details of your situation and work on a resolution. Eden Brothers have high quality seeds, bulbs and fertilizer. My final chance at gardening made me a winner as far as making my flower garden amazing. We use dedicated people and clever technology to safeguard our platform. That should have been my first clue. It's common for scammers to take advantage of this platform, and as such, it takes additional steps for reviews to post. OK, yes, there were other varieties under the cosmos. Can I cancel or change my EDEN Brothers after I've checked out and made my purchase? Today, NOVEMBER 29, I called again. Dahlias were also of the Bridal Bouquet variety. Ordered 300 ranunculus romantic mix, none are even close to the color represented in the photo (a lovely salmon/peach mix). It was well drawn and nicely proportioned. We're always happy to receive such warm compliments. Payment Policy When I try to log in on their website to check order status, it says they dont recognize my email address, even though I get daily emails from them. These are the two options that we offer in a situation like this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. That said, we can make no explicit guarantees or allowances for circumstances over which we have no control. As she can see from my history. I wanted to like Eden Brothers, after all, their prices are competitive and their customer service via telephone was polite and clear. Thank you again! Contact Us By Phone: (855) 440-2929. Sign up to save 20% on today's order and receive special offers, gardening tips and helpful resources daily. Well over half of my orders have been cancelled because they sold me things they couldn't get.I was told recently told that the bulbs I was ordering were currently shipping to my zone. Thank you for your review of Eden Brothers! Thanks, ZenMan, for your response. This was an error and we are extremely sorry for any inconvenience this might have caused, however, as soon as the error was discovered we contacted you and offered a full refund for the selection that we could not provide. Please rest assured, the size of the bulb only indicates the age of the plant, and when it was harvested in the season, and will not reflect the viability and quality of the bulb/root. I tried this company after many successful planting from American Meadows. Hello, Sincerely, MORE+. Also, just about all of the bulbs bloomed the following spring. only 2 of the 5 types bloomed --one only 1 flower My seeds bloomed beautifully and my DIL is excited to see her blooms in the spring. I had read reviews and decided to chance it. As a matter of policy, BBB does not endorse any product, service or business. I appreciate it when companies ship promptly and I will be ordering more from them in the future. We have been working with top growers for years, but unfortunately this year has been a season like no other. I also requested in their comment section a drawing of a T Rex, and they actually delivered! I'm a landscape designer, so I know zones and usual bulb sizes, so this sounded like a good value. There is not an option for a refund. Free Shipping on Orders $79+ with Code: FSHIP6179. The 3 seed packets are generic and have no image of the plant (quite disappointing), and I was shocked that the labels (stickers that were haphazardly applied to the packets only to name the plant) were lacking Latin names from the genus and species system AND had absolutely no information whatsoever about planting the seeds. We are always happy to review any complaint for any order for a possible store credit or replacement. Fast, courteous service and free shipping offers year-round.. 2023 Trustpilot, Inc. All rights reserved. Our Address: 2099 Brevard Rd. Bad weather, poor timing, and human error can all lead to unanticipated and unsatisfactory results. Can I edit or adjust my EDEN Brothers order? Show Coupon Code. If any of your bulbs are soft or mushy please contact us immediately. As of last Friday (4/15), they had not arrived, so I emailed the company, concerned that I had not only not received my order, but also no communication from them since the shipping promise. Thank you for posting such a thoughtful review. Free Shipping on Orders $79+ with Code: FSHIP6179. After buying several pounds of seeds I planted everything exactly as the directions said and some helpful tips from the gentleman for my specific situation. I also ordered 50ish ranunculus last year. A perky "Stacey" chirped that "oh, yes, I see we are just getting those bulbs in now." ORDER: 1/4lb Eden Brother's Bird & Butterfly Wildflower Seed Mix, supposedly with 14 species. I RECEIVED THE POPPY SEEDS 1/4 LB IN RECORD TIME. From your description, it sounds like you should have been issued a refund. Won't be doing that again. Please feel free to reference our Guarantee, which can be viewed here: http://www.edenbrothers.com/store/guarantee.html. Great customer service. Feel free to contact us with additional questions. View shipping schedules, delivery methods and tracking information. Shame on us for not complaining our heads off during spring planting, I guess. The Allium bulbs you purchased were associated with our end of Fall Sale. As noted on our website, these bulbs are measured by their circumference. Unfortunately we could not select a preferred shipping method, nor shipment tracking, when ordering.Confirmation from the vendor was immediate, and was limited to confirmed payment and identity of items and amounts ordered.All subsequent responses from vendor when asked for shipment updates were incomplete and at times snidely sarcastic.No communication was ever received by us for when the order would be filled, nor when it would be shipped. Free Shipping 1 20% Off Code 20% Off with Eden Brothers Discount Code 20% Off Sitewide Sale Reveal Code 25% Off Save up to 25% on Eden Brothers Products at Amazon See all Eden Brothers deals on Amazon.com Check for Deals Save Now Eden Brothers on eBay eBay Sale: Discounts on Eden Brothers They arrived without delay and all look good. Had a saved flower mix in cart, was priced at $27.16 per lb, TWO days later its $40.95 lb!!! I got super early because room mate came back and woke me up. Oh well, live and learn. I bought pumpkin seeds from the Eden Brothers was last year and you could say it was an unforgettable experience! I am contacting my bank to get my money back. So disappointed! Disclaimer. How do I cancel with EDEN Brothers? I shared your heartfelt story with our customer service director, and she asked that I message you directly to get your email address and order number. Eden Brothers have high quality seeds, bulbs and fertilizer. Squash, tomatoes, peppers, corn, tomatillos, cucumbers all sprouted quickly and true to form. Claim your profile to access Trustpilots free business tools and connect with customers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hello, Just sprinkled them across the planting bed and patted the soil, irrigated daily and an explosion happened! They cancelled my order stating that the item is unavailable. ;) They were happy to change my address and the package came as normal. Sincerely, Why would we want to waste space on what has proven to be an incorrect plant, or substandard plants? I pre-ordered (1) Jumbo Black Diamond Elephant Ear Bulb on 12/18/22 and paid $30.19 with free shipping.This company sends me multiple nonsense coupons everyday but failed to send me a shipping confirmation as promised.I dont walk well so I dont check the mailbox everyday. The sales email comes out every darn day. Check the. I do have to say that I did receive responses from Jennifer when I did inquire, and she seemed pleasant enough, and I was able to get someone on the phone when I called as well. | We are very glad that you received our replacement quickly and safely. Payment Policy We have an absolute riot of blooms about 5 weeks later and continuing. That, I could live with. Why have an option on your website for reviews if the reviews mean nothing and are never listed? Our products can get mislabeled from time to time, so perhaps that caused the color mishaps here. My May 28th order has not yet been shipped. Our customer service team can be reached directly at [emailprotected]. Verification can help ensure real people write reviews about real companies. No communication about my order. Avoid at all costs. | Sometimes these emails go to spam and are not seen, but we indeed tried to contact everyone who had this issue. While the individually-ordered dahlia tubers were very nice, the mixes were all damaged with mostly broken necks. The account rep who i was dealing with Crystal was just great to work with made it so easy and returned my emails asap such a great way to make a new customer feel. | There are many other nurseries out there. Terms & Conditions Based on our last check on April 18, 2022, EDEN Brothers was not offering international shipping policies. However, we have planted tubers of dubious condition in the past and they have grown into successful plants. Unbelievable! She even said that I can go ahead to file a complaint. Come October, I nervously emailed the company and kindly requested a ship date. Since I've so so much leftover seed, I'll plant the mix again, but start weeding the cosmos much earlier. Should I pull them up and try to save them for next year? We are having troubles locating an order for you with the information provided; if youd like to provide us more information, please just let us know and wed be happy to notate this correspondence on your order. Received order quickly after ordering and the seeds were of great quality. Very happy with the service. For all of our mixes, these arrive to us pre-packaged by our grower; multiple varieties (as shown on the website), mixed into one package. When you did not respond to this offer, we decided to go ahead with the initially proposed refund. I purchased the romantic and bridal mix varieties and got nothing other than dark pink and white. If they put as much effort into getting stock out as they do advertising, things would run much smoother. It goes against our guidelines to offer incentives for reviews. Take into consideration sun, moisture and drainage requirements (and the labor needed to ensure these vital components) when planning your planting locations. The perfect gift for all the gardeners in your life! Their special advantage of storing energy between seasons gives them all they need to develop roots, leaves and blooms. (I should mention that the ground has frosted over now) You are welcome to contact us at 828-633-6338 for additional assistance, Monday through Friday, 9 AM - 5 PM Eastern. Get 20% off Storewide at EDENBrothers.com w/ Coupon Code: VIP2062. Arden, NC 28704. Here are 8 tips for writing great reviews. I could see them struggling when an occasional flower crept out at the edge. Choosing a selection results in a full page refresh. International Association of Better Business Bureaus. I left both a positive review about how well the lobelia "magic carpet" has germinated, as well as a cautionary one about the perennial Baby's Breath. Kind regards, I was particularly impressed with the peonies because four of them are already producing flowers in their first year - I didn't expect to see flowers for at least two years! I have ordered several times from them and I receive great packaging and fresh prolific seeds. Thank you for submitting your feedback regarding your Pepper seeds. Best regards, Best service, Most trust worthy and reliable. When I received the bulbs, they were so healthy looking compared to others I had ordered from other companies. They were the smallest tulip bulbs I have ever seen. 41 comments Add a Comment Hoopla-hoop I placed a ~$200 order at Eden Brothers. They sent an email thanking me for my Oder but nothing about tracking. And yes, I am still receiving marketing emails from them for peonies, fall bulbs, etc. Tried calling 15 minutes ago and I immediately get a message that says sorry, we can not answer the phone right now call between Monday through Friday 9am-5pm ITS THURSDAY AT 12:15pm!!!! This was wonderful to receive! We truly hope you enjoy the beautiful and amazing blooms of your Dahlias this Spring! Many of them have sprouts and are ready to be planted. This year I have non-blooming Callas all over my garden. Much more lush than the tiny single stick sent up by the one from the box store. I placed my order and waited for the season shipping. I bought several seeds in Dec. 2020 from Eden Brothers. Anyway I'd never seen pumpkin blossoms before and some critter out there enjoying dining on all my pumpkins! Contacting the desired area's local Agricultural office for planting advice and information is highly recommended. They are the highlight of our one acre garden with 78 beds! Then I forgot my 20% on my next order coupon. I ordered National Pickling cucumber and Clemson Spineless okra garden seeds from Eden Brothers on Wednesday, 2/24/2021 and I received them on Saturday, 2/27/2021. Thanks, Eden Brothers!! If your initial concerns have not been resolved, please contact us at [emailprotected]. Four of their mixes, one bag of two Totally Tangerine clumps. Sincerely, I planted 9 seeds. However, they have suppressed my review setting out my experience, instead emailing me to offer store credit. And it cheered me up to see them again after returning from a mandatory fire evacuation here in California. Towards the end of the season shorter, more desireable plants were pulled up with the cosmos roots. inert non-seed matter, another variety of seed, etc.). We value customer feedback and understand your frustration. Eden Brothers. I pulled them all up before they could go to seed, Ill get seeds elsewhere for next yeardisappointing, but it happens. I pulled cosmos like the weeds they were from early summer on, but they kept sprouting. Kindest regards, All of the plants arrived in excellent condition and are thriving in my garden. We truly value your feedback and appreciate you taking the time to let us know. Hello, I had a significant order of seeds and not a single one germinated. Today I received a response saying the order had shipped on 4/11, and I must have missed the shipping notice! Please let us know if we can help with anything in the future. Well i will have to say it was a very good experience. Back in August I ordered some hyacinth bulbs as well as large peony roots of 5 different varieties to plant this month. All rights reserved. Thanks so much for offering feedback and updating your review. A few were non-viable and I contacted their customer service. Thank you for your kind words! Print and email options available. Modification & cancellation policies rating: No, EDEN Brothers does not allow order changes & cancellations. 146 talking about this. We understand that it might have been disappointing to have the Fall portion of your order adjusted, but we truly feel we handled this situation in the most responsible way we could. The company offers over 1000 varieties of seeds and flower bulbs. Our email is [emailprotected] and our phone number is 828-633-6338. I will be using one of them in future. They were able to fill my order in its entirety. Thank you, Eden Brothers! Then I waited. Thank you for trusting Eden Brothers for your flower seeds and bulbs. Especially since 1. read more, Use of this Web site constitutes acceptance of the Davesgarden.com, http://www.edenbrothers.com/store/guarantee.html. Thanks Donna. Unfortunately, because it was placed longer than a year ago and because you contacted us after that had finished blooming and could not provide a photo of them, we are not able to conduct a thorough review. For a $335 purchase, you'd make four $85.25 payments every two weeks starting today for a 31.11% annual percentage rate and a total of payments of $341. They also are non GMO which is a huge plus in my book. We assure you well always strive to provide the highest quality product at a fair price. All I can say is, WOW! As noted on our officialShipping Informationpage, all in-stock items will have a handling time of 2-5 business days. Sincerely, Best of all, they're blooming right now. I had just typed this response when I saw your update, so I'll share it in case anyone else finds it useful: We sincerely apologize for causing frustration. I have had success with my orders through Eden Brothers and my emails are answered in a timely fashion. Just thankful that I didn't have these packets sent directly to my grandkids! This company posts pictures of the approximate bulb size which is about the size of baseballs.I am not asking for perfection but close should count. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. View shipping schedules, delivery methods and tracking information. EDEN Brothers does offer free shipping policies. I ordered Autumn Bell (sweet red bell pepper) seeds from Eden Brothers this spring. Submit Offer. I spread 15 lbs of the southeast mix and the perennial mix and growth has been VERY weak. Hello, Not this time. What's EDEN Brothers' cancellation policy? My tulips were delivered late and were so poor as to be unable to plant. Based on our last check on April 18, 2022, EDEN Brothers was not offering free return policies. Best regards, Takes from 4 to 9 days on a separate shipping page. Received prompt, well packaged bulbs as ordered with a coupon for future purchases and a free seed packet. EDEN BROTHERS2099 BREVARD ROADARDEN, NC 28704About | Job Opportunities, All Content 2023 Eden Brothers and its subsidiaries. From your description, it sounds like you should have been issued a refund for the quality issue you experienced. We can assure you, however, that the Charlock that is growing in your area did not come from the seeds that we provided. Often, the more effort you put toward preparing your planting area will bring you the most rewards. This was wonderful to receive! As my daughters wedding date became nearer flowers started blooming and by her actual wedding day everything I planted was in full bloom and literally was a show stopper. We are having troubles locating an order for you with the information provided; if youd like to provide us more information, please just let us know, and wed be happy to notate this correspondence on your order or happy to make it right for you. I placed an order for 3 of the smallest packets of seeds, which arrived 5 days later (good) but the $4.99 shipping charge was gouging (the total combined weight of these 3 packets is less than half an ounce). This is why we incorporate price breaks on mixes, compared to buying the varieties individually. 10/10 would buy again. Last year I ordered five assorted colors of irises; they were very expensive, but when they bloomed this year, they were all lavender colored small blooms. And a failure rate of 30%. We know that Romantic Mix was mislabeled by our grower, so our customer service team is happy to work with you on a solution if you'd like to reach out to them at [emailprotected]. Drove several hours to purchase from the seed company in person as I was planting several 100 yard rows of flowers for my daughters wedding in August and had a ton of questions as this was my first attempt to plant such a huge area of flowers that needed to bloom at an exact time. We only sell 100% pure seed with no additives or fillers, so you can be fully confident that what goes from garden to fork is healthy and wholesome. I received a confirmation email saying they would be shipped "the end of March". Product arrived quickly and well packaged. | We apologize that you feel disappointed with your order. THANK YOU, CC SMISP116-qb3.order 643654. I've ordered from them in the past and had good results. In fact they were so beautiful that a Gopher ate them LOL but I hadn't known I had to precautions against that around here. The conditions of your growing areas look far from ideal. All above are in pots with fresh soil in the same place on my deck. Stacey obviously could not have cared. However, if any of the bulbs are mushy or soft, or, are significantly smaller than our advertised size, we certainly wish to make this right and would be are covered under our Guarantee. That was on a Monday evening. NEVER AGAIN. WHAT? 2099 Brevard Road, Arden, NC, 28704, United States. Buyer BEWARE, Hello, Then I called. It's delightful to know that we've become your go-to retailer for your flower seed needs. Feel free to contact us with additional questions. Maybe I spread the seed too heavily. This isnt a first, either ordered 200 dahlias from them last year and the colors were almost 100% wrong. RIPOFF COMPANY-dont buy from them! Find out how we combat fake reviews. They emailed you back within a day. expire on 06/24/23 details GLA. They replied on a Tuesday, and they shipped a great replacement priority mail the next day. 1 Zip can only be used for US purchases. Thank you, and Ill be in touch again with a direct message. I probably shouldn't have attempted spring planting so late (end of April) but they all came up and grew to about ten inches tall with 3 stems and a couple with 4 stems. Big Daffodils from Big Bulbs! | All together I was charged approximately $120 for the 35 roots. Hello, The bulb that they sent me is light years away in size.This is an absolute INSULT !!! PLUS, it's a variety pack, meaning the bulbs will grow to a variety of heights. Gardening is a learning process for all of us and we love to support our fellow gardeners any way we can! On the receipt enclosed in my order, this was not only typed out, it was highlighted in orange. We are terribly sorry to hear that they didn't come up as expected, and we apologize that you were disappointed by your order! Bulbs were very healthy to see. We contacted you more than 6 months before the expected shipping date of your Fall bulbs and worked proactively to ensure minimal inconvenience and to provide a fair resolution to this issue. Check. I ordered nearly $400 worth of dahlia tubers (and a few packs of seeds). This year I spent so much energy protecting the 2 dozen lilies from rabbits only to be extremely disappointed that they were not what I ordered. Germination happened within a couple weeks and by July everything was doing great. Yes, we all know there are problems but we all also know that you retain custom by treating your customers with a modicum of politeness, professional or otherwise. Loosen the soil to a depth of no more than 8" 10" and enrich with organic matter such as compost. I just purchased my first home in the end of 2019 and I spent so much time prepping my garden for this. We are terribly sorry to hear that you were disappointed by your order! Eden Brothers refused to correct their error. Upon initial inspection, they should be firm and healthy-looking. View shipping schedules, delivery methods and tracking information.

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